CCC Advantage

 

Customer Care Contracts

WIT knows that technology is part of every client's business future. We want to become partners with our clients and learn how their business is run. What processes are born for whatever mysterious reason, to the simpliest of knowledge tricks, don't stay hidden for long. This is where we thrive. There are 3 main areas in our Customer Care Contracts. Below are the benefits of all three. Set up an appointment to review your needs.

Starting at $249.00 a month and customizable to your every need.

 

Maintenance

  • Schedule of maintenance
  • Installation of updates
  • Backup & restore tests
  • Review of system logs
  • Review of performance
  • Review of current resources available
  • Monthly reporting
  • Quarterly server physical
  • Bi-Yearly CCC Review

 

Support

  • Minimum billable time reduced to 15 minutes. * some exceptions may apply
  • Remote support anywhere, anytime
  • Procurement services
  • First Response, Last One Standing
  • IT document creation/management

 

Financial

  • Reduced hourly rate: 15%-20%
  • Reduced billing minimums
  • Detailed monthly billing on Net 30
  • Procurement markup - 5% maximum